Shopping Cart

F.A.Q's

General

What is FuelPackLDN?
 
FuelPackLDN is a monthly sports nutrition subscription box which offers hand-picked nutritious snacks, lifestyle products, fitness accessories and activities for the fitness enthusiast within the UK. We search high and low to bring products from both well-known brands to smaller start-ups which promote your wellbeing and help you along your fitness journey.
 
What can I expect in my Fuel Pack?
 
In your box you can expect 8-10 items with each item representing a different nutritional / exercise needs.
So, whether it’s a resistance band to help you work out when you can’t get to the gym or protein powders to replenish and repair your muscles or even some massage oils to relieve some of those post- workout aches and pains we’ve got you covered.
 
Can I pick what’s in my Fuel Pack?
 
No, we don’t want you lifting a finger using up your valuable time in search of product sourcing, so you leave all the selecting to us and you just chill and get pumped for all the exciting products you are to discover this month.
 
Can I sign up for just Fuel Pack? / What if I don’t want to pay monthly?
 
Yeah sure, we have limited amount of one-boxes available in our store. If you don’t like monthly payments and want to make some savings as well, you have the options of subscribing to a 3,6,12-month subscription.
 
How do gifts work?
 
If you’re thinking about gifting a Fuel Pack (btw great idea), it’s so easy all you have to do is pick the subscription duration and let us know it’s a gift in your order notes. If you want to add that personal touch with a message, we don’t mind handwriting and putting it in your Fuel Pack. If you want the box to be delivered straight to the recipient make sure you fill out their details in the shipping section.
 
 
What is your refund policy?
You can find our policy in our terms and conditions in the link below: https://fuelpackldn.com/pages/terms-conditions
Can I purchase any of your past boxes?
As much as we would love to sell each Fuel Pack forever, we sadly can’t if we hope to stay on our journey of discovery. We promise to bring you new and exciting items within each months FuelPack.
 
What is a trial box?
 A trial /one-off box is the opportunity to buy this month’s Fuel Pack. So, if you missed last month’s deadline or you just couldn’t get enough of this month’s box it’s still available to you.
 
Orders
 How do I place an order?
Ordering your Fuel Pack is as easy as it gets! Select either a subscription and pick the duration / or you can select a one- off Pack, review your cart, and complete your checkout process with our trusted payment handlers: Stripe + PayPal.
 
What payments methods do you accept?
We accept Credit-cards, Debit-cards and PayPal.
 
How does billing work?

Your first payment is made as soon as you subscribe for your Fuel Pack which then secures next month’s box. So, if you subscribe on the 19th of May, you will be charged immediately and you will have secured June’s Fuel Pack.
However if you subscribe after the 28th of May (with the 28th of each month being our cut off date), you will miss out on June's box and become eligible for July's box.
 
Your subscription will then renew automatically on the 19th of every month until you decide to cancel.
 
Can I change my billing date?
 Yeah of course you can. Whether you like your payments debited on pay day, the first of the month or maybe even in the middle of the month, it’s totally up to you! Just email us at info@fuelpackldn.com to get your billing date changed.
When is the monthly deadline?
 You have until 28th of each month to lock in next month’s Fuel Pack.
If you really want this month’s Fuel Pack you can purchase our trial pack.
 
How can I cancel my subscription?
 
You can cancel your subscription anytime form your account.
As boxes are paid for a month in advance, subscriptions must be cancelled by the 28th of the month to avoid being charged and receiving a box for the following month. Subscriptions renew on the 28th of each month unless cancelled.
 
 
 
Deliveries
 
Where and how do you ship?
 
We are UK based and service the pleasure of shipping nationwide with the nations most trusted and comfortable tracked courier, Royal Mail.
 
How much is delivery?
 
Delivery is absolutely free!
 
When will I receive my Fuel Pack?
 
As soon as your subscription starts, expect to receive your Fuel Pack the first- second week of the following month. 
 
Can I change my delivery address?
 
Yes, as long as you update your account by the "28th of the month"   as the packs get dispatched shortly after.
 
Do I need to be home to sign for the pack ?
 
No we get that your busy and you probably have better things to do than wait at home for your delivery to come, so if you know you’re likely to not be home let us know on your order notes a safe place we can tell your Post wo/man to leave your Fuel Pack.